Help

Oxxy provides an email service for free as part of your subscription plan. Look professional and boost your business' credibility with personalized mailboxes such as yourname@yourdomain.com or office@yourdomain.com.

The first thing you need to do to activate your email accounts service, is to purchase a paid subscription with Oxxy. Once you have your site, you need to connect a domain to it. You can either purchase a domain directly through us or you can connect one, bought from another domain registrar. After your new domain is set up, you will be able to create a business email account associated with your new domain name. The number of email accounts that you can receive depends on the subscription plan that your domain is connected to. For example, when you purchase a Plus subscription and connect a domain to this plan, you are allowed to establish up to 5 email addresses like office@yourdomain.com, support@yourdomain.com, sales@yourdomain.com, etc.

To create an email account:

• To start off using Oxxy's email service for the first time, please connect a domain name to your paid subscription.
• Go to Account settings.
• Click on Mail Boxes.
• Activate – you will see this button when your email account is not activated. By clicking on it, your email service will be activated.
• Create E-Mail account – select this button to enter the following information:
  - E-Mail – write here the primary email address. This could be your name, support, office or whatever you like.
  - from the drop-down menu on the right side of your primary email address, select the domain name you want to set up this email account for. Keep in mind that to see your domain name in the list you should first publish your website.
  - Password – Your password must contain a lower case letter, an upper case letter, a digit, a special character, and must be between 8 and 32 symbols long.
  
  Advanced settings:
  - Enable catch–all – a catch-all email account is a mailbox that is configured to receive all messages that are sent to an incorrect/non-existing email address at your domain.
  - Create – do not forget to click on the create button to add your new email account.

Please keep in mind that once you create an email address, it cannot be edited. You can delete it and add a new one instead.

To access your Mailbox:

The easiest way to access your Mailbox is through Oxxy's web mail. You can do that by visiting https://oxxy.email/ and typing your email account and password.

To connect your email account to other mail clients:

You can connect your Oxxy email to external mail clients, such as Mozilla Thunderbird or Microsoft Outlook. You can also view it on other devices like smartphones or tablets.

To set up your email account you will need to configure the following settings:

Incoming/Outgoing Mail Server: mail2.runhosting.com
For both servers use an SSL encrypted connection of type SSL/TLS or Start TLS.
Set the Root folder: INBOX. Set the Outgoing Server to use the same authentication as the Incoming Server if required by the mail client.

Our incoming and outgoing mail servers require authentication, so make sure this additional requirement is enabled. The authentication details you need to use are:

Username: Your e-mail address
Password: Your e-mail password

Use these ports:
IMAP/Incoming/ - port 993
SMTP/Outgoing/ – port 465

To manage E-mail Accounts:

Once you have created an email account, you can update relevant details such as your password or set up additional settings such as auto responders, aliases and spam settings.

To change E-mail Password:

• Click on Account settings, then Mail Boxes.
• Click on the second tab called E-Mail Accounts – there you will find all of your email boxes.
• If you cannot find the relevant email address, use the search filter below.
• Click on the email address to open its settings, or select the settings icon under Options
• The first option is Password – enter your new password there, then confirm it.
• Click on Change password to save the changes

To set up auto responders to your mailbox:

Auto responders are automatically sent responses to received emails.

• Click on Account settings, then Mail Boxes.
• Click on the second tab called E-Mail Accounts – there you will find all of your email boxes. If you cannot find the relevant email address, use the search filter below.
• Click on the email address to open its settings, or select the settings icon under Options
• Click on Auto Responders:
  - Auto responder name – this is a label for your auto responder so you can recognize it easily. Please, use letters and numbers only.
  - Auto responder type – from the drop-down menu choose the desired type of the auto responder.
  - Auto responder text – write here the message that will be sent as an automatic response or edit the existing one.
  - Use for all incoming mails? - if selected No, assign Auto Responder Criteria that will define which incoming mails will be responded automatically.
• Click Add Auto Responder to save the changes.

To view auto responders' options:

You can view and edit the auto responders you have created at any time.

• Click on Account settings, then Mail Boxes.
• Click on the second tab called E-Mail Accounts – there you will find all of your email boxes
• If you cannot find the relevant email address, use the search filter below.
• Click on the email address to open its settings, or select the settings icon under Options
• Click on Auto Responders:
• At the bottom of the page you will see a list of all auto responders you have created for your email account. You can access each auto responder by clicking on its name or on the settings icon under Options.
• Click on View Details to change your auto responder's text or to edit the assigned criteria.
  • Auto Responder Content – make here any changes to the the auto responder text.
  • Click on Add Criteria to add new criteria to your auto responder.

To delete an auto responder:

• Click on Account settings, then Mail Boxes.
• Click on the second tab called E-Mail Accounts – there you will find all of your email boxes
• If you cannot find the relevant email address, use the search filter below.
• Click on the email address to open its settings, or select the settings icon under Options
• Click on Auto Responders:
• At the bottom of the page you will see a list of all auto responders you have created for your email account. You can access each auto responder by clicking on its name or on the settings icon under Options.
• Click on Delete Auto Responder to confirm the changes. Keep in mind that by deleting the auto responder you will also remove all E-mail Filters using it.